SERP Consultancy - Terms & Condition of Use

BY USING THIS WEB SITE OR THE SERVICES, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS OF USE. YOU AGREE TO CHECK FOR UPDATES TO THESE TERMS AND CONDITIONS OF USE FROM TIME TO TIME. HERE "YOU" and "YOUR" REFER TO EACH CUSTOMER AND "WE", "US" AND "OUR" REFER TO SERP CONSULTANCY.

Copyright and Trademark Information:
Copyright © SERP Consultancy, 2010 11. All Rights Reserved.
This web site, and the information which it contains, is the property of SERP Consultancy. You must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system.
No information supplied in this website is used in conjunction with any other commercial websites or exploited in any other way without our written consent.

Refunds:
We strongly believe that every project is initiated with a goal to get a specific service. Refund is a last option that you may like to take when things are not working at all and you have made all possible attempts of amicably working out a mutually acceptable solution.
If you are dissatisfied for any reason, we would like to request you to consider writing to info@serp-consultancy.com before placing a refund claim. We would like to understand if we can reach an amicable and mutually acceptable solution.
You are eligible to claim refund under below circumstances
1. Some of our services come with guaranteed result within a certain time frame. If for any reason we unable to deliver the result within that time - you can claim for a 50% refund. Please mail to qc@serp-consultancy.com with a copy to info@serp-consultancy.com with your project/order details. We will issue the refund within 3 working days after verifying your request.
2. If we have not initiated your project within 7 working days after placing your order.
Please note that we will not issue any refund under below circumstances
1. No response from your end for a period of 30 days or more after placing your order.
2. Account termination request without using our service.
3. We have completed your work as per the agreement or package and delivered the work report.

Dedicated Hiring:
1. We will be off for all Indian National Holiday, Sunday and Saturday. You can contact us for holiday list.
2. If your hired person becomes absent in any working day he/she will compensate the work loss by working on any Saturday as agreed by you.
3. For longer period of absence we will try to let you know before 15 days from the leave period (if predictable). Your hired person will be replaced by any other same qualified person during that period.

Project Delivery and Reporting:
SERP Consultancy takes every attempt to deliver your project within the time frame mentioned in the package. However, in some rare cases or for any specific reason it can it take some more reasonable time and you are agreed to provide that time for quality work.

Feedback Request:
If for any reason we ask for your approval or feedback for any project related queries you need to respond back within 5 days else the request would be treated as granted.

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